Southern Alberta EdTech Help Desk

Where you as an educator of Southern Alberta are able to come to for Technology help.

Click on this BLUE CIRCLE BUTTON in the bottom right hand corner of this page to chat with an Ed Tech expert educator.

We Support You With a Wide Range of Tools 

 – Microsoft 365 for Education  

– Google Workspace for Education 

– Apple Mac OS iPad OS   

– Adobe Acrobat & Creative Cloud   

– Kahoot, Pear deck, Waklet, Flipgrid  

– D2L, Edsby, Edsembly   

– Others available upon request 

Logics Technology – Education Technology Resource Library:

FREE Live Webinar Sessions

Upcoming Workshops

Frequently Asked Questions:

  • In Edsby, can teachers print pages with student demographic information (parent names and contact info, student birthdays, etc.)?
    • NO – Only students and admins can print this info.
  • My Smart Notebook files are no longer interactive; I used to click and drag right on the SmartBoard to move things around. I’m wondering how can I get back to this way of working with the students
    • I can recommend the use of the Google platform for interaction – even for interacting on your smartboard while in-person. See link to how to convert Smart Notebook Files into Google slides. https://youtu.be/n_36KjCYSoE
  • ​What is the best/easiest way to live stream a volleyball games at a tournament? We have 2 games at a time so would need to streams. What program and devices would be best?​
  • When there are reports or information that needs shared with other parties. I would like to be able to have it locked so that only the person can access the email content even if the email account is already open. I also want to be able to do this with out needing to have their cellphone number, which is a requirement for googles confidential mode. which actually isnt confidential at all.​ Is there a way to do this
  • My computer will not turn on. I am using another teacher’s computer to send this message.​
    • First thing to do is a hard reboot. Remove the battery and unplug the AC adapter. Then, press and hold the power button for 20 seconds. After that, try booting it up again with the battery and charger.​
    • Next test to try would be to remove the battery again and connect just the AC adapter. Then, see if it will boot up or not.
  • I used to work with Smart Notebook. Now they have removed my SmartBoard and replaced it with a plain white board. My Smart Notebook files are no longer interactive; I used to click and drag right on the SmartBoard to move things around. I’m wondering how can I get back to this way of working with the students. Have other teachers move away from the SmartBoard? Is there a ‘replacement’ program that will allow me to simply transfer my Smart Notebook files so I can use them again? Help!!​
  • Most of my students can’t seem to access google forms I have created on their phone. They keep getting a message that says they do not have access. I send them the link through google classroom, so they must be logged in with their horizon emails? I can send a picture of the message that they get. One student today suggested that the older phones can access it but the newer ones can not.​
  • How do I get OneDrive to sync again after a password change on Windows 10 education?​ 
  • I have two students in my PowerSchool class that do not show up in my Hapara workspace. When I try to add them manually, I get the error that their emails are invalid, which is not the case.​ 
  • Is there a way in google classroom for students to share with one another videos that they have created? And then the other students could give feedback to them?
  • My smartboard will turn on but the screen turns black after about 3 minutes. There is a red light flashing beside the power button. I have checked that all of the connections are tight and have turned it on and off many times!​
  • Most of my students can’t seem to access google forms I have created on their phone. They keep getting a message that says they do not have access. I send them the link through google classroom, so they must be logged in with their horizon emails? I can send a picture of the message that they get. One student today suggested that the older phones can access it but the newer ones can not.​

The Southern Alberta Ed Tech Help Desk is brought to you by:

What Education Technology is Versus Information Technology

Information Technology (IT)

The wifi is down or it is very slow in this area of the school.  

I forgot my password to my account I need a password reset.  

I have a new student in school and they need a new email account.  

I clicked on this spam email and now a hacker has locked my email.  

I need this app downloaded on all the devices across the school division.  

Education Technology (ET)

Do you know why my changes aren’t saving for my new calendar times? 

I have a student who cannot see the assignments once I have returned them back to them.  

I am having trouble with breakout rooms in meetings? Every time I use them, I have several students who can’t get in. 

How can I get a Google/Microsoft Forms to automatically mark upcoming test.  

What can I use to schedule my parent teacher help desk.