Managed IT Services

Q: Enterprise + Premium Service + Security

Microsoft M365 E5 + Security Full O365 Office suite Teams SharePoint OneDrive (1TB Per User) Microsoft End Point Manager Autopilot ready Features: 100% Cloud driven Modern Work enabled end point management (users can be remote or onsite) Network monitoring (10 devices per user) Helpdesk support up to 15 hours per month per user Windows / Mac / Linux patch management Software line of business package deployment and updates Remote management and support capabilities for all end points [Included] Remote end point internet security and filtering (works anywhere) [Included] Enhanced AV + Heuristic Advance Threat Detection+ Ransomware Protection (Microsoft Defender + XDR + SIEM) Add Ons: $10/month per user – Remote cloud - based end point backup (100GB per user) ??/month per user – M365 Tenant backup and Disaster Recovery $25/month per server – Windows or Linux Server Monitoring

Are you tired of dealing with IT headaches? Do you wish you could focus on your core business instead of worrying about your systems, software, and data?

If so, you need Logics Technology, the ultimate managed IT partner for your business. Logics Technology offers a complete and secure IT solution that covers everything from cloud computing to data protection. We use the best tools and technologies from Microsoft, Acronis, Google, and more to optimize your IT operations and reduce your costs. Whether you need to manage your Microsoft tenant, update your software packages, backup your 365 data, or filter out malicious websites, we’ve got you covered. Plus, you get access to our friendly and professional helpdesk support, available via email, chat, or phone. Logics Technology can help you achieve your business goals with our managed IT service. Don’t wait, contact us today and get ready to transform your IT experience.

MSP Partners:

Managed IT Services Tailored for Your Business

At Logics Technology, we understand the unique challenges your business faces in managing IT infrastructure. Our comprehensive managed IT services are designed to address those needs, ensuring seamless operation and optimal performance. From proactive monitoring to strategic planning, we provide the expertise to keep your technology running smoothly.
Proactive Monitoring and Maintenance

Stay ahead of IT issues with our proactive monitoring services. We keep a vigilant eye on your systems, identifying and resolving potential problems before they impact your business. Our maintenance plans are tailored to your specific requirements, ensuring your IT infrastructure is always up-to-date and performing at its best.
Cloud Solutions and Support

Leverage the power of the cloud with our customized cloud services. Whether you’re looking to migrate to the cloud or optimize your existing cloud infrastructure, our team has the expertise to support your goals. We offer a range of cloud solutions, including cloud hosting, SaaS, and IaaS, to enhance your business agility and scalability.
Cybersecurity and Risk Management

Protect your critical data and assets with our robust cybersecurity services. We implement comprehensive security measures, including threat hunting, penetration testing, and incident response, to safeguard your business from evolving cyber threats. Our risk management strategies are designed to minimize vulnerabilities and ensure compliance with industry standards.
Strategic IT Consulting

Align your technology with your business objectives through our strategic IT consulting services. Our experts work closely with you to understand your vision and develop a technology roadmap that drives growth and innovation. We provide guidance on IT investments, infrastructure optimization, and digital transformation initiatives.
Customized IT Solutions

Every business is unique, and so are your IT needs. We offer customized IT solutions that cater to your specific requirements. From bespoke software development to specialized IT support, our solutions are designed to enhance your operational efficiency and competitive edge.
Dedicated Support and Training

Experience unparalleled support with our dedicated IT professionals. We offer comprehensive helpdesk services, on-site support, and remote assistance to ensure your IT queries are addressed promptly. Our training programs empower your staff to utilize new technologies effectively, maximizing productivity.
Partner with Logics Technology

Choose Logics Technology as your managed IT services provider and experience the difference. Our commitment to excellence, combined with our industry expertise, makes us the ideal partner for your IT needs. Contact us today to learn how we can transform your IT into a strategic asset for your business.

DESCRIPTION	FREQUENCY
CONSULTING
Onsite Quarterly Business Review (QBR)	Quarterly
End-User Office365 Training Program	24x7x365 Via Portal
DESKTOP, LAPTOPS AND SERVERS
Setup New Profiles on Desktops and Laptops	As Needed
Add / Edit / Delete User Accounts	As Needed
Forgotten Password Resets	As Needed
Archive Old User Accounts (Backup Email & Files)	As Needed
Setup & Maintain Security Groups	As Needed
Setup & Maintain Network Drives	As Needed
Restore Files from Backups (1)	As Needed
Troubleshoot Operating System Not Working	As Needed
Troubleshoot Microsoft Office Not Working	As Needed
Troubleshoot Anti-Virus Not Working	As Needed
Reboot Servers	As Needed
Troubleshoot Hardware Issues (3)	As Needed
Hard Drive Clean-up (Remove Temp & Unnecessary Files)	As Needed
Warranty Claim Processing (3)
Microsoft Patch Management (Service Packs & Updates)	Daily
Update Approved 3rd Party Applications (Adobe Flash, Adobe Reader, PDF Creator, Java, 7-Zip)	Daily
Monitor all Critical Server and Computer Services and Fix	24x7x365
Monitor Anti-Virus Running & Protection Enabled	24x7x365
Monitor Anti-Virus Definitions +Updating Correctly	24x7x365
Monitor Anti-Malware Running & Protection Enabled	24x7x365
Monitor Anti-Malware Definitions Updating Correctly	24x7x365
Monitor Hard Disk Health + Space & Defrag if Necessary	24x7x365
Monitor High CPU Usage	24x7x365
Monitor Security and Event Logs	24x7x365
Roll out Our Best Practise Security Policies	On-Going
BACKUPS AND DISASTER RECOVERY
Monitor Server and Computer Backups (1)	24x7x365
Troubleshoot Server and Computer Backup Failures (1)	As Needed
Monitor Office365 Backups (1)	24x7x365
Troubleshoot Office365 Backup Failures (1)	As Needed
Manual Test Restore & Report of All Approved Backups (1)	Monthly
PRINTERS
Clear & Reset Printer Queues	As Needed
Troubleshoot Printer Issues	As Needed
Add / Edit / Delete Printer Mapping Group Policies	As Needed
Add / Edit / Delete Printer Drivers for Existing Printers	As Needed
Troubleshoot Printer Hardware Issues (3)	As Needed
Warranty Claim Processing (3)
NETWORK
Troubleshoot Internet Service Provider Issues & Outages	As Needed
Troubleshoot Network Switch Issues	As Needed
Troubleshoot Wi-Fi Access Point Issues	As Needed
Update Wi-Fi SSID / Keys	As Needed
Troubleshoot Router Issues	As Needed
Troubleshoot Firewall Issues	As Needed
Firewall Security Audit and Adjustment	Monthly
Monitor Network Switches Operations & Availability	24x7x365
Monitor Wi-Fi Access Points Operations & Availability	24x7x365
Monitor Router Operations & Availability	24x7x365
Monitor Firewall Operations & Availability	24x7x365
Warranty Claim Processing (3)
DOMAIN NAMES
Add / Edit / Delete MX Records	As Needed
Add / Edit / Delete TXT Records	As Needed
Add / Edit / Delete PTR Records	As Needed
Add / Edit / Delete CNAME Records	As Needed
Add / Edit / Delete A Records	As Needed
MOBILE PHONES & TABLETS
Configure Outlook or Mail App (2)	As Needed
Configure Skype for Business App (2)	As Needed
Configure OneDrive for Business App (2)	As Needed
Configure Teams for Business App (2)	As Needed
OFFICE 365
Add / Edit / Delete User Accounts	As Needed
Add / Edit / Delete User and Security Groups	As Needed
Add / Edit / Delete Shared Mailboxes	As Needed
Add / Edit / Delete Distribution Groups	As Needed
Forgotten Password Resets	As Needed
Archive Old User Accounts (Backup Email & OneDrive)	As Needed
Restore Files from Backups (1)	As Needed
Install & Connect OneDrive Desktop Client (2)	As Needed
Install & Connect Skype for Business Desktop Client (2)	As Needed
Install & Connect Teams Desktop Client (2)	As Needed

Identifying Your Need for Expert Managed IT Services

In today’s complex technological landscape, businesses face unprecedented challenges in maintaining seamless operations. A Managed IT Services Provider (MSP) can alleviate the burden on your in-house IT team, bridging any gaps in expertise and resources. Our managed IT services are essential for businesses aiming to concentrate on their core objectives without technological distractions. Here are the types of businesses that stand to benefit significantly from our services:

Businesses with Maximized IT Departments

If your IT department is at capacity, partnering with us can provide the additional support your team needs. Our professional managed IT services ensure your operations continue without interruption, allowing your IT staff to focus on innovation and driving business growth.

Start-Ups and Budget-Conscious Firms

For start-ups or businesses mindful of budget constraints, establishing and sustaining an in-house IT team can be financially challenging. Our managed IT services offer a cost-effective solution, delivering comprehensive IT support that scales with your business’s growth.

Organizations Requiring Specialized IT Assistance

Whether it’s a one-time project or a specialized task, our reliable managed IT services are here to support your company. We provide the extra hands and expertise needed to tackle significant IT challenges, ensuring swift and efficient completion.

MSP Offers

Small and Mid Size Business

Microsoft M365 Business Premium (Max 300 Users)

Full O365 Office suite
Teams
SharePoint
OneDrive (1TB Per User)
Microsoft End Point Manager
Autopilot ready

Features:

100% cloud-driven Modern Work enabled end point management (users can be remote or onsite)
Helpdesk support up to 10 hours per month per user
Windows / Mac / Linux patch management
Software line of business package deployment and updates
Remote management and support capabilities for all end points

Add Ons:

$10/month per user - Remote end point internet security and filtering (works anywhere)
$10/month per user - Remote cloud-based end point backup (100GB per user)
$5/month per user - Enhanced AV + Heuristic Advance Threat Detection + Ransomware Protection (must be combined with backup)

Enterprise

Microsoft M365 E3

Full O365 Office suite
Teams
SharePoint
OneDrive (1TB Per User)
Microsoft End Point Manager
Autopilot ready

Features:

100% Cloud driven Modern Work enabled end point management (users can be remote or onsite)
Network monitoring (10 devices per user)
Helpdesk support up to 10 hours per month per user
Windows / Mac / Linux patch
management
Software line of business package deployment and updates
Remote management and support
capabilities for all end points
[Included] Remote end point internet
security and filtering (works anywhere)

Add Ons:

$10/month per user | $25month per server – Remote cloud-based end point backup (100GB per user)
$5/month per user – Enhanced AV + Heuristic Advance Threat Detection + Ransomware Protection (must be combined with backup)
$25/month per server – Windows or Linux Server Monitoring

Enterprise + Premium Service + Security

Microsoft M365 E5 + Security

Full O365 Office suite
Teams
SharePoint
OneDrive (1TB Per User)
Microsoft End Point Manager
Autopilot ready

Features:

100% Cloud driven Modern Work enabled end point management (users can be remote or onsite)
Network monitoring (10 devices per user)
Helpdesk support up to 15 hours per month per user
Windows / Mac / Linux patch management
Software line of business package deployment and updates
Remote management and support capabilities for all end points
[Included] Remote end point internet security and filtering (works anywhere)
[Included] Enhanced AV + Heuristic Advance Threat Detection+ Ransomware Protection (Microsoft Defender + XDR + SIEM)

Add Ons:

$10/month per user – Remote cloud - based end point backup (100GB per user)
??/month per user – M365 Tenant backup and Disaster Recovery
$25/month per server – Windows or Linux Server Monitoring

Entreprise + Premium Service + Security + Cloud Backup

Full O365 Office suite
Teams Premium Experience
SharePoint
OneDrive (1TB Per User)
Microsoft End Point Manager
Autopilot ready
AI CoPilot Enabled
Home | M365 Maps

Features:

100% Cloud driven Modern Work enabled end point management (users can be remote or onsite)
Network monitoring (10 devices per user)
Helpdesk support up to 15 hours per month per user
Windows / Mac / Linux patch management
Software line of business package deployment and updates
Remote management and support capabilities for all end points
[Included] Remote end point internet security and filtering (works anywhere)
Included] Enhanced AV + Heuristic Advance Threat Detection + Ransomware Protection (Microsoft Defender + XDR + SIEM)
[Included] Remote cloud-based end point backup (100GB per user)
[Included] M365 Tenant backup and Disaster Recovery (Veeam or MS Native)
[Included] 1x Server Per User

Add Ons:

$10/Terabyte – Add On Cloud Storage

Google Workspace Package

Includes License for:

1. Google Workspace Business Plus
2. Acronis Cloud Backup for Google

Features offered with this package:

- Full administration of the Google tenant - adding / removing user and devices, security and policy management
- 100% Cloud driven
- Email / Chat / Phone Helpdesk support up to 10 hours per month per user
- Windows / Mac patch policy design and management
- Software line of business package deployment and updates
- Remote management and support capabilities for all end points
- Google Cloud Backup

Managed IT Services

Are you tired of dealing with IT headaches? Do you wish you could focus on your core business instead of worrying about your systems, software, and data?

MSP Partners:

What you can expect from Logics Technology