Managed IT Services

Are you tired of dealing with IT headaches? Do you wish you could focus on your core business instead of worrying about your systems, software, and data?

If so, you need Logics Technology, the ultimate managed IT partner for your business. Logics Technology offers a complete and secure IT solution that covers everything from cloud computing to data protection. We use the best tools and technologies from Microsoft, Acronis, Google, and more to optimize your IT operations and reduce your costs. Whether you need to manage your Microsoft tenant, update your software packages, backup your 365 data, or filter out malicious websites, we’ve got you covered. Plus, you get access to our friendly and professional helpdesk support, available via email, chat, or phone. Logics Technology can help you achieve your business goals with our managed IT service. Don’t wait, contact us today and get ready to transform your IT experience.

MSP Partners:

What you can expect from Logics Technology

  • Managed IT Services Tailored for Your Business

    At Logics Technology, we understand the unique challenges your business faces in managing IT infrastructure. Our comprehensive managed IT services are designed to address those needs, ensuring seamless operation and optimal performance. From proactive monitoring to strategic planning, we provide the expertise to keep your technology running smoothly.

  • Proactive Monitoring and Maintenance

    Stay ahead of IT issues with our proactive monitoring services. We keep a vigilant eye on your systems, identifying and resolving potential problems before they impact your business. Our maintenance plans are tailored to your specific requirements, ensuring your IT infrastructure is always up-to-date and performing at its best.

  • Cloud Solutions and Support

    Leverage the power of the cloud with our customized cloud services. Whether you’re looking to migrate to the cloud or optimize your existing cloud infrastructure, our team has the expertise to support your goals. We offer a range of cloud solutions, including cloud hosting, SaaS, and IaaS, to enhance your business agility and scalability.

  • Cybersecurity and Risk Management

    Protect your critical data and assets with our robust cybersecurity services. We implement comprehensive security measures, including threat hunting, penetration testing, and incident response, to safeguard your business from evolving cyber threats. Our risk management strategies are designed to minimize vulnerabilities and ensure compliance with industry standards.

  • Strategic IT Consulting

    Align your technology with your business objectives through our strategic IT consulting services. Our experts work closely with you to understand your vision and develop a technology roadmap that drives growth and innovation. We provide guidance on IT investments, infrastructure optimization, and digital transformation initiatives.

  • Customized IT Solutions

    Every business is unique, and so are your IT needs. We offer customized IT solutions that cater to your specific requirements. From bespoke software development to specialized IT support, our solutions are designed to enhance your operational efficiency and competitive edge.

  • Dedicated Support and Training

    Experience unparalleled support with our dedicated IT professionals. We offer comprehensive helpdesk services, on-site support, and remote assistance to ensure your IT queries are addressed promptly. Our training programs empower your staff to utilize new technologies effectively, maximizing productivity.

  • Partner with Logics Technology

    Choose Logics Technology as your managed IT services provider and experience the difference. Our commitment to excellence, combined with our industry expertise, makes us the ideal partner for your IT needs. Contact us today to learn how we can transform your IT into a strategic asset for your business.

MSP Offers

Small and Mid Size Business

Microsoft M365 Business Premium (Max 300 Users)

  • Full O365 Office suite
  • Teams
  • SharePoint
  • OneDrive (1TB Per User)
  • Microsoft End Point Manager
  • Autopilot ready

Features:

  • 100% cloud-driven Modern Work enabled end point management (users can be remote or onsite)
  • Helpdesk support up to 10 hours per month per user
  • Windows / Mac / Linux patch management
  • Software line of business package deployment and updates
  • Remote management and support capabilities for all end points

Add Ons:

  • $10/month per user - Remote end point internet security and filtering (works anywhere)
  • $10/month per user - Remote cloud-based end point backup (100GB per user)
  • $5/month per user - Enhanced AV + Heuristic Advance Threat Detection + Ransomware Protection (must be combined with backup)

Enterprise

Microsoft M365 E3

  • Full O365 Office suite
  • Teams
  • SharePoint
  • OneDrive (1TB Per User)
  • Microsoft End Point Manager
  • Autopilot ready

Features:

  • 100% Cloud driven Modern Work enabled end point management (users can be remote or onsite)
  • Network monitoring (10 devices per user)
  • Helpdesk support up to 10 hours per month per user
  • Windows / Mac / Linux patch
    management
  • Software line of business package deployment and updates
  • Remote management and support
    capabilities for all end points
  • [Included] Remote end point internet
    security and filtering (works anywhere)

Add Ons:

  • $10/month per user | $25month per server – Remote cloud-based end point backup (100GB per user)
  • $5/month per user – Enhanced AV + Heuristic Advance Threat Detection + Ransomware Protection (must be combined with backup)
  • $25/month per server – Windows or Linux Server Monitoring

Enterprise + Premium Service + Security

Microsoft M365 E5 + Security

  • Full O365 Office suite
  • Teams
  • SharePoint
  • OneDrive (1TB Per User)
  • Microsoft End Point Manager
  • Autopilot ready

Features:

  • 100% Cloud driven Modern Work enabled end point management (users can be remote or onsite)
  • Network monitoring (10 devices per user)
  • Helpdesk support up to 15 hours per month per user
  • Windows / Mac / Linux patch management
  • Software line of business package deployment and updates
  • Remote management and support capabilities for all end points
  • [Included] Remote end point internet security and filtering (works anywhere)
  • [Included] Enhanced AV + Heuristic Advance Threat Detection+ Ransomware Protection (Microsoft Defender + XDR + SIEM)

Add Ons:

  • $10/month per user – Remote cloud - based end point backup (100GB per user)
  • ??/month per user – M365 Tenant backup and Disaster Recovery
  • $25/month per server – Windows or Linux Server Monitoring

Entreprise + Premium Service + Security + Cloud Backup
  • Full O365 Office suite
  • Teams Premium Experience
  • SharePoint
  • OneDrive (1TB Per User)
  • Microsoft End Point Manager
  • Autopilot ready
  • AI CoPilot Enabled
  • Home | M365 Maps


Features:

  • 100% Cloud driven Modern Work enabled end point management (users can be remote or onsite)
  • Network monitoring (10 devices per user)
  • Helpdesk support up to 15 hours per month per user
  • Windows / Mac / Linux patch management
  • Software line of business package deployment and updates
  • Remote management and support capabilities for all end points
  • [Included] Remote end point internet security and filtering (works anywhere)
  • Included] Enhanced AV + Heuristic Advance Threat Detection + Ransomware Protection (Microsoft Defender + XDR + SIEM)
  • [Included] Remote cloud-based end point backup (100GB per user)
  • [Included] M365 Tenant backup and Disaster Recovery (Veeam or MS Native)
  • [Included] 1x Server Per User

Add Ons:

  • $10/Terabyte – Add On Cloud Storage

Google Workspace Package

Includes License for:

1. Google Workspace Business Plus
2. Acronis Cloud Backup for Google

Features offered with this package:

- Full administration of the Google tenant - adding / removing user and devices, security and policy management
- 100% Cloud driven
- Email / Chat / Phone Helpdesk support up to 10 hours per month per user
- Windows / Mac patch policy design and management
- Software line of business package deployment and updates
- Remote management and support capabilities for all end points
- Google Cloud Backup

Managed IT Services

CIO CONSULTING
Business Review (QBR)
Technology Stack Review
Business Process Automation Review
End-User Training Program

DESKTOP, LAPTOPS AND SERVERS
Setup New Profiles on Desktops and Laptops
Add / Edit / Delete User Accounts
Forgotten Password Resets
Archive Old User Accounts (Backup Email & Files)
Setup & Maintain Security Groups
Setup & Maintain Network Drives
Restore Files from Backups
Troubleshoot Operating System Not Working
Troubleshoot Microsoft Office Not Working
Troubleshoot Anti-Virus Not Working
Reboot Servers
Troubleshoot Hardware Issues
Hard Drive Clean-up (Remove Temp & Unnecessary Files)
Warranty Claim Processing
Microsoft Patch Management (Service Packs & Updates)
Update Approved 3rd Party Applications (Adobe Flash, Adobe Reader, PDF Creator, Java, 7-Zip)
Monitor all Critical Server and Computer Services and Fix
Monitor Anti-Virus Running & Protection Enabled
Monitor Anti-Virus Definitions +Updating Correctly
Monitor Anti-Malware Running & Protection Enabled
Monitor Anti-Malware Definitions Updating Correctly
Monitor Hard Disk Health + Space & Defrag if Necessary
Monitor High CPU Usage
Monitor Security and Event Logs
Roll out Our Best Practise Security Policies 

BACKUPS AND DISASTER RECOVERY
Monitor Server and Computer Backups
Troubleshoot Server and Computer Backup Failures
Monitor Office365 Backups
Troubleshoot Office365 Backup Failures
Manual Test Restore & Report of All Approved Backups 

PRINTERS
Clear & Reset Printer Queues
Troubleshoot Printer Issues
Add / Edit / Delete Printer Mapping Group Policies
Add / Edit / Delete Printer Drivers for Existing Printers
Troubleshoot Printer Hardware Issues 

NETWORK
Troubleshoot Internet Service Provider Issues & Outages
Troubleshoot Network Switch Issues
Troubleshoot Wi-Fi Access Point Issues
Update Wi-Fi SSID / Keys
Troubleshoot Router Issues
Troubleshoot Firewall Issues
Firewall Security Audit and Adjustment
Monitor Network Switches Operations & Availability
Monitor Wi-Fi Access Points Operations & Availability
Monitor Router Operations & Availability
Monitor Firewall Operations & Availability 

WARRANTY CLAIM PROCESSING
Initiate and manage warranty claims with manufacturers and vendors on behalf of the client.
Coordinate device pickup/shipping and replacement logistics.
Track claim status and provide regular updates to the client.
Validate warranty coverage and eligibility before submission.
Ensure replacement hardware is configured, tested, and redeployed to the end-user with minimal downtime. 

DOMAIN NAMES
Add / Edit / Delete MX Records
Add / Edit / Delete TXT Records
Add / Edit / Delete PTR Records
Add / Edit / Delete CNAME Records
Add / Edit / Delete A Records 

MOBILE PHONES & TABLETS
Configure Outlook or Mail App
Configure Skype for Business App
Configure OneDrive for Business App
Configure Teams for Business App 

OFFICE 365 / GOOGLE WORKSPACE ADMINISTRATION
Add / Edit / Delete User Accounts
Add / Edit / Delete User and Security Groups
Add / Edit / Delete Shared Mailboxes
Add / Edit / Delete Distribution Groups
Forgotten Password Resets
Archive Old User Accounts (Backup Email & OneDrive)
Restore Files from Backups
Install & Connect OneDrive Desktop Client
Install & Connect Skype for Business Desktop Client
Install & Connect Teams Desktop Client

Contact Us

Identifying Your Need for Expert Managed IT Services

In today’s complex technological landscape, businesses face unprecedented challenges in maintaining seamless operations. A Managed IT Services Provider (MSP) can alleviate the burden on your in-house IT team, bridging any gaps in expertise and resources. Our managed IT services are essential for businesses aiming to concentrate on their core objectives without technological distractions. Here are the types of businesses that stand to benefit significantly from our services:

Businesses with Maximized IT Departments

If your IT department is at capacity, partnering with us can provide the additional support your team needs. Our professional managed IT services ensure your operations continue without interruption, allowing your IT staff to focus on innovation and driving business growth.

Start-Ups and Budget-Conscious Firms

For start-ups or businesses mindful of budget constraints, establishing and sustaining an in-house IT team can be financially challenging. Our managed IT services offer a cost-effective solution, delivering comprehensive IT support that scales with your business’s growth.

Organizations Requiring Specialized IT Assistance

Whether it’s a one-time project or a specialized task, our reliable managed IT services are here to support your company. We provide the extra hands and expertise needed to tackle significant IT challenges, ensuring swift and efficient completion.

Contact Us

Get started with your free Managed IT Services assessment today!
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